Understanding and navigating returns and exchanges is a key part of your shopping experience, and we aim to make the process as seamless as possible. Most items can be returned or exchanged within a specified period, provided they remain in their original, unworn condition with all tags intact.
Understanding Our Return Policy
At our store, we are committed to ensuring you are completely satisfied with your purchase of traditional attire. We understand that finding the perfect fit and style is essential, and sometimes an item may not meet your expectations or requirements. Our policy is designed to be fair, transparent, and efficient, allowing you to shop with confidence knowing that support is available should you need it.
Eligibility Criteria
To qualify for a return or exchange, all items must meet the following conditions:
- Condition: Items must be in their original, brand-new, and unworn condition. They must be free of any stains, odors (such as perfume or smoke), or signs of wear.
- Packaging: All original tags, labels, and packaging materials must be attached and included in the return package.
- Timeframe: Requests must be initiated within the designated return window following the date of delivery.
- Hygiene: For health and safety reasons, specific items—such as jewelry, headwear, or intimate accessories—are strictly non-returnable.
The Exchange Process
If you require a different size or color, we are happy to facilitate an exchange, subject to stock availability. To initiate this process, please contact our support team with your order number and the details of the requested replacement. Once your returned item is received and inspected, we will process the exchange and ship your new item promptly. If the requested size or style is out of stock, we will issue a refund instead.
How to Initiate a Return
We have streamlined our returns process to ensure you can resolve any issues without unnecessary stress.
- Contact Support: Reach out to our customer service team via email or our official support channels. Provide your order number, a brief explanation for the return, and photographs if the item arrived in a damaged or faulty state.
- Wait for Authorization: Once our team reviews your request, you will receive instructions on how to send the package back, including the correct shipping address.
- Prepare the Package: Securely repack the item in its original packaging. Ensure the return note or order reference is included inside the box to help us identify your shipment upon arrival.
- Shipping: We recommend using a trackable shipping service. Please note that return shipping costs are typically the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.
Frequently Asked Questions
Can I return an item that I have already worn?
No, we cannot accept returns on items that have been worn, washed, or altered in any way. All returned goods must be in their original, sellable condition to be eligible for a refund or exchange.
What should I do if my item arrives damaged?
If you believe your item is faulty or damaged upon delivery, please contact us within 24 hours of receiving the parcel. Provide clear photographs of the defect so we can assess the situation and provide instructions for a replacement or refund.
Are there any items that cannot be returned?
Yes, for hygiene reasons, certain items such as jewelry, headpieces, and undergarments are non-returnable. Additionally, items marked as “Final Sale” or bespoke/custom-made orders are generally excluded from our standard returns policy.
Who pays for the return shipping costs?
Unless the item is confirmed to be faulty or incorrect due to our error, return postage costs are the responsibility of the customer. We recommend using a courier service that provides tracking to ensure your return reaches us safely.
How long does it take to receive a refund?
Once your return is received and inspected at our warehouse, we will process your refund. Please allow up to 7–10 working days for the funds to reflect in your account, depending on your bank or original payment provider’s processing times.
Can I exchange an item for a different style?
Yes, we accept exchanges for different styles or sizes, provided they are in stock. If the new item has a different price, we will either refund the difference or request the additional payment before dispatching your new order.
What happens if I miss the return deadline?
Returns initiated outside of our official return window may not be accepted. We encourage you to inspect your items immediately upon arrival to ensure they meet your expectations within the allowed timeframe.